Cinch Home Services
cinch home services makes it easy for homeowners, renters and real estate agents to request service online. The company uses a network of professional technicians, and the service is backed by a 180-day workmanship guarantee.
The company offers a variety of plans. Some include appliance coverage without dollar limits, and homeowners insurance deductible reimbursement.
Online Request Form
The online request form is available through Cinch’s website, and allows homeowners to submit a service request 24 hours a day. The company promises to find a service professional within two hours during business hours and within 24 hours if submitted after-hours.
Each plan comes with a 180-day workmanship guarantee. This is longer than the industry average and could be a good selling point for homeowners looking to get peace of mind about their home systems and appliances.
The Cinch home warranty pricing model is competitive with other providers, but the company does have a higher price point than average. The different plans and service fee options allow homeowners to customize their yearly costs. However, homeowners who choose a higher service call fee may end up paying more in the long run, compared to those who select a lower fee.
With three different plans, including one for real estate agents to offer clients, Cinch provides protection to nearly all appliances and systems in a home. It offers a simple, transparent quote tool that shows prices for each plan and option, as well as the contract terms with each warranty.
Like most home warranty companies, the company covers the cost of repair or replacement when something breaks down, after you pay a deductible. However, Cinch’s policies vary from those of other home warranties.
For example, the company lists a 180-day workmanship guarantee on its website, but the actual length of time is subject to contract terms. Another difference is that it generally selects in-network professionals for service, but can authorize work done by someone out of network if you sign the appropriate paperwork. However, some customers have complained about slow response times from Cinch professionals. This Old House has noted that it also takes longer to schedule appliance repairs than other home warranty providers.
Cinch offers several home warranty plans, including an appliance plan, a built-in systems plan and a complete home warranty. The monthly cost of the plans depends on the service area and coverage deductible. Homeowners can also purchase add-on plans for items that are not included in the standard warranty packages.
Each plan includes a set of contract terms that outline the appliances and systems covered by the plan. Cinch typically makes reasonable efforts to process a filed claim within two hours during business hours and offers an industry-leading 180-day workmanship guarantee for any repaired or replaced item. The company also covers unknown preexisting conditions and rust or corrosion damage.
Choosing the right home warranty provider can save homeowners time and money. Using a home services comparison tool to compare prices and plans is one way to narrow the search for an ideal provider. Another important factor to consider is a company’s reputation and reach. A reliable home warranty company should have a solid track record and a large network of technicians to meet customer needs.
For homeowners who want to get started with Cinch, they can call the company or visit its website. The website offers a quick and easy online quote based on location, plan type, and service fee option. It also features a comprehensive list of plans, including add-on options like septic tank pumping and well pump coverage. The company also provides a $25 credit toward AC or refrigerator filters and a free water sensor to new customers.
However, a number of homeowners have complained about poor customer service, particularly during the claim process. In addition to being slow to respond, some homeowners say that Cinch fails to provide clear instructions or disclose important information during the process. Other complaints have included billing issues and inadequate support during repairs or replacements. In some cases, the company has refused to reimburse consumers for costs that were clearly warranted under their contracts. This is a significant problem for any home warranty provider.