Automation Software for Transformative Digital Transformation
Workload Automation Intelligence is a powerful tool that gives you the visibility, adaptability and intelligence to automate your entire infrastructure with confidence. It enables you to maximize service levels and improve consistency for an exceptional digital transformation experience.
Automation streamlines workflows to make organizations more profitable, flexible and responsive. It also reduces human error and increases capacity.
Whether it’s speeding up case handle time, increasing conversion rates, shortening quotes, or expediting client onboarding, automation can reduce turnaround times and make your business more efficient. Look for low-code solutions that give business users and IT teams the tools they need to automate processes quickly.
By offloading repetitive tasks to software bots, employees can focus on higher-value work and create more value for your customers. In fact, a recent Salesforce survey found that 89% of employees who use automation tools feel more satisfied with their job and have better work-life balance. Infrastructure automation also ensures consistent configurations, reducing the risk of security breaches and making it easier to meet compliance requirements. It can also help you scale your operations seamlessly and adapt to changing needs.
Better Customer Service
In addition to reducing time and effort for sales teams, automation tools can also provide customer service solutions. For example, Octopus Energy, a global specialist in sustainable energy, uses generative AI capabilities to automatically draft rich and thorough emails to customers and stakeholders — and achieves 18% higher customer happiness scores compared to human-drafted responses.
Automating the most straightforward queries also allows humans to focus on more complex or urgent matters without having to worry about missing a callout, regardless of the time of day. Even the most skilled and attentive members of staff will make mistakes, but automation cuts down on these costly errors. It also lightens the load for humans so they can easily scale up customer service skills during peak times, without having to recruit or train additional personnel.
Many of the benefits that come with automating business processes also decrease waste. For example, if accounts payable personnel spend too much time on paperwork to handle the number of invoices that need approval, it can drag out their processing cycles and negatively impact morale. Process automation eliminates this waste, freeing up staff to do more important work.
Similarly, automated chatbots and virtual assistants can handle customer inquiries, reducing the burden on human agents to focus on high-value tasks and improve customer experience. This can be especially beneficial in the energy industry, where remote access can help reduce the need for hazardous workers on oil rigs and pipelines.
Midsize businesses are in the perfect position to take advantage of automation’s myriad benefits, but long-term success requires thoughtful planning and a commitment to continual improvement.
With processes like invoice processing, customer support, and e-commerce automation, you’ll free up capacity that can be used to grow your business, hire new talent, or invest in innovation. These savings in time and budget can also help you protect your organization against the risk of future disruptions by ensuring consistent service, faster processing, and better customer retention.
RPA reduces the burden on employees by automating repetitive, monotonous tasks, allowing them to focus on more challenging work that requires critical thinking. This can improve morale and boost productivity. It also eliminates the wasted time that comes from the “productivity paradox” that occurs when businesses add more technology but find it slows down processes because of poor integration and training. The result is a more efficient, agile, and successful business.
Digital transformation has many benefits, but security must not be overlooked. Using automation software, you can reduce the risk of misconfigurations and other potential vulnerabilities while increasing compliance with policies and standards.
Infrastructure automation is an essential component of DevOps, enabling IT teams to build and deploy applications quickly. It also improves efficiency, increases consistency, and helps to optimize scalability.
It can also detect changes in configurations and report them to a human operator for remediation. In addition, it can handle day-to-day operations and maintenance for you and monitor your environment for hardware and software errors and proactively remediate them before they become a problem. This enables your IT team to shift left to focus on more strategic initiatives that provide competitive advantages. This can help you increase your speed of delivery and meet customer expectations.